Refunds & Shipping

Last updated: October 2026

1. Scope and Store Products

This policy applies to purchases made on academy.liquidalchemy.in. It covers:

the Material Kit we ship to you as part of the paid Challenge (Sections 2 to 16), and the Challenge as a whole (Section 20);
digital downloads, such as the First Customer Toolkit (Section 17);
1:1 calls (Section 18); and
workshops (Section 19).

It does not apply to finished resin art products bought from the Liquid Alchemy store at liquidalchemy.in. Those are governed by the store's own policies:

When you buy the Challenge, you buy the whole bundle: the Material Kit, the digital content and the live sessions. The kit is part of the Challenge and is not sold as a standalone product.

Please read this policy before placing an order. By completing a purchase on this website, you agree to the terms described here.

2. Where We Ship

We ship the Material Kit across India, to all states and union territories, including Jammu & Kashmir, Ladakh and the Northeast states.

We do not currently offer international shipping. If you are outside India and wish to enquire, please contact us at support@liquidalchemy.in or on WhatsApp at +91 89835 52882 and we will assess feasibility case by case.

3. No Cash on Delivery

We do not offer Cash on Delivery (COD). All orders must be paid for in full online at the time of ordering. An order is confirmed only after payment is received.

4. Courier Partners

Orders are dispatched through our courier partner, Delhivery. The courier name and tracking number will be shared with you by WhatsApp and email once your order has been dispatched.

We may use another reputable courier for your order if Delhivery cannot serve your delivery location or for operational reasons at the time of dispatch.

5. Order Processing and Dispatch

Orders are dispatched within 24 hours to 3 business days of order confirmation and receipt of full payment. The exact time depends on the product and may vary. For the Challenge Material Kit, we aim to dispatch within 24 hours. If there is a delay beyond the time for your product, we will notify you proactively by WhatsApp.

6. Shipping Charges

Shipping for the Material Kit is included in the Challenge fee shown at checkout, anywhere in India. There is no separate shipping charge.

7. Estimated Delivery Timelines

These are estimates from the date of dispatch and depend on courier performance, weather and other factors beyond our control:

Location	Estimated delivery
Pune (local)	1 – 2 business days
Maharashtra (outside Pune)	2 – 4 business days
Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata)	3 – 5 business days
Tier 2 and Tier 3 cities	4 – 7 business days
Remote areas, J&K, Ladakh, Northeast states	7 – 14 business days

These timelines are in addition to the dispatch time in Section 5. Deliveries to remote areas, J&K, Ladakh and the Northeast states may take longer than 15 days in total, which is why the delivery guarantee in Section 10 is 25 days for those areas. Please plan the start of your Challenge accordingly.

8. Order Tracking

Once dispatched, you will receive a WhatsApp message and an email with the courier name, your tracking (AWB) number and a link to track your parcel. If you have not received tracking information within the dispatch time in Section 5, please contact us on WhatsApp at +91 89835 52882 or by email at support@liquidalchemy.in.

9. Packaging and Your Unboxing Video

Every kit is packed to withstand courier transit across India. Despite our care, transit damage can occasionally occur. We strongly recommend filming a short unboxing video when your parcel arrives. It is your best protection if you need to report damage (Section 14).

10. Delays and the Delivery Guarantee

Delays can occasionally occur due to high order volumes, delays in sourcing materials, force majeure events (natural disasters, strikes, government restrictions), or courier delays after dispatch. We will notify you proactively by WhatsApp with a revised estimate.

A delay does not extend the cancellation window in Section 12. However, if we are unable to deliver your Material Kit within 15 days of your payment, you may ask us for a full refund of the amount you paid. For remote areas, J&K, Ladakh and the Northeast states, where delivery can take longer, this period is 25 days from payment. If you receive a refund on this basis, your access to the Challenge's digital content and live sessions ends. This does not apply where the delay is caused by an incorrect or incomplete address, an unreachable phone number, or no one being available to receive the parcel (see Section 11).

11. Incorrect Address, Undeliverable or Returned Parcels

Please make sure the address, PIN code and phone number you give at checkout are complete and correct, including house or flat number, street, landmark, city and state. We are not responsible for non-delivery or delay caused by an incorrect or incomplete address, or by a phone number that cannot be reached.

If the courier cannot deliver your parcel (for example, wrong address, no one available, delivery refused, or the parcel is not collected) and it is returned to us:

We will contact you by WhatsApp to confirm the correct address.
We can send the kit again at your cost. You will pay the actual courier charges, including the return charges and the redelivery charges. Redelivery is arranged only after you have paid them.
If we do not hear from you within 7 days of contacting you, we will cancel the order and refund the amount you paid minus the courier charges in both directions and a handling fee of ₹200. The refund is paid as described in Section 16.

If a parcel is returned to us because of an error on our side, we will resend it at our cost or refund you in full.

12. Cancelling the Challenge

The Challenge is a single bundled product. The Material Kit, the digital content and the live sessions are all part of it, and the kit is not sold or refunded separately. You may cancel the Challenge for a full refund only until the earliest of these three things:

48 hours have passed since your payment;
your kit has been dispatched and the tracking message has been sent to you; or
the first live session of the Challenge has started.

Because the Challenge Material Kit is usually dispatched within 24 hours (Section 5), the tracking message will normally be sent before the 48 hours are over, and that is when your window usually ends. Once any one of these three has happened, refunds are not available (other than as set out in Sections 10, 11, 14, 15 and 21). To cancel within the window, message us on WhatsApp or email us as soon as possible.

13. No Returns Once Shipped

Once an order has been shipped, it cannot be returned, and we do not accept returns or refunds for a change of mind. This does not affect your rights in Sections 10, 11 and 14 to 16 (late delivery, undeliverable parcels, damage, wrong or missing items, defects) or your statutory consumer rights (Section 21).

14. Transit Damage

You must report transit damage within 24 hours of delivery. We cannot accept reports after that, as we cannot verify when the damage occurred. Please WhatsApp +91 89835 52882 or email support@liquidalchemy.in with:

your order number;
your unboxing video showing the outer packaging and the kit as it was opened; and
clear photographs of the damage and the packaging.

You can also report the problem using the form on the kit confirmation page of this website. The 24-hour window above applies to reports made through the form as well.

After reviewing your evidence, we will, at our discretion, either send a replacement kit or, if we cannot, refund you in full to your original payment method (Section 16). We may decline a claim if the evidence is insufficient to confirm damage in transit or the 24-hour window was missed.

15. Wrong or Missing Items

If your kit contains the wrong items, or an item is missing, contact us within 24 hours of delivery with your order number, a photograph of what you received and a photograph of the packaging label. We will send the missing or correct item at our cost (and collect any incorrect item at our cost if needed). If we cannot, we will refund you in full.

We are not responsible for damage that happens after delivery, including mishandling, incorrect storage, exposure to heat or direct sunlight, or not following the instructions in the Challenge.

16. How Refunds Are Paid

Approved refunds are paid to the original payment method within 7 business days of approval.
Refunds are processed through our payment provider, Razorpay.
The time for the amount to show in your account depends on your bank or payment provider.
We will confirm the refund by WhatsApp once we have processed it.

17. Digital Downloads (for example, the First Customer Toolkit)

Digital downloads are delivered electronically and cannot be returned. Once you have been given access to, or have downloaded, a digital product, the purchase is final and non-refundable, except where required by law or where a technical error on our side prevents you from accessing the file. If you cannot open or access your download, please contact us within 7 days of purchase and we will fix it or refund you.

18. 1:1 Calls: Reschedule and Cancellation

Rescheduling: you may reschedule your 1:1 call free of charge once, if you tell us at least 24 hours before the scheduled time.
Cancellation: if you cancel at least 24 hours before the call, you will receive a full refund.
Late cancellation or no-show: no refund, and the session is forfeited.
A 1:1 call is bought in a separate order and payment from the Challenge. A problem with one does not change the other. If we cannot offer you a call slot in your batch's call window, we will give you a full refund or the next available window, whichever you choose. The call is for technique feedback and does not affect prize eligibility.
If we need to reschedule or cancel a call, we will tell you as early as possible and offer you a new time or a full refund, as you prefer.
Booking your slot: you must book your call only within the call dates shown to you on your batch schedule page, and enter the last 6 digits of your Challenge order number when the booking form asks for it. A booking that does not match a paid 1:1 call order (by order number, mobile number or email), or that is made outside your batch's call dates, may be cancelled.
If no slot is available: if you cannot find a free slot in your batch's call window, message us on WhatsApp straight away and we will help you.

19. Workshops

Workshop cancellation, transfer and refund terms are in Section 6.7 of our Terms of Use. The workshop booking amount is non-refundable and carries over if you move to a later batch. Workshop seats are non-transferable.

20. The Challenge (Kit, Digital Content and Live Sessions)

The Challenge is a single bundle of the shipped Material Kit (Sections 2 to 16), digital content and live sessions. Cancellation and refunds are governed by Section 12. Once you have accessed or downloaded the digital content, no refund is available. The only exception is a refund under Section 10 (late delivery of the kit). What "lifetime" access means is explained in Section 7.5 of our Terms of Use.

20.1 Batch placement and start date

Seats in each Challenge batch are limited and are given on a first-come, first-served basis. Your batch depends on when you confirm that your kit has arrived. We cannot guarantee a particular batch or start date. If a batch is full, or your kit arrives late, you will be placed in the next available batch, which may start several weeks later. Being placed in a later batch is not a ground for cancellation or a refund. This does not affect your rights under Section 10 (late delivery of the kit).

20.2 Live sessions

If we need to reschedule or cancel a live session, we will tell you as early as possible and give you a new time. Recordings of live sessions are made available on the student portal (for the Challenge, your My Challenge page).

21. Your Rights Under Indian Law

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection law. If you believe your statutory rights have been violated, you may contact the National Consumer Helpline at 1800-11-4000 or approach the appropriate consumer forum.

22. Contact

For shipping, refund or order questions:

We typically respond within 24 hours on business days.